Identify high-impact AI use cases across the customer lifecycle.
Design and maintain AI-driven workflows and platform integrations.
Translate business needs into prototypes using no-code/low-code, LLM APIs, and prompts.
Build and maintain workflow automations; integrate platforms via APIs.
Develop and iterate prompt engineering; apply RAG patterns.
Monitor AI performance and surface actionable insights to leadership.

🎯 Requirements

AI/LLM concepts; translate to business outcomes.
Workflow automation with n8n, Make, Zapier; no-code integration.
Analytical fluency: interpret telemetry and dashboards.
Strategic communication: present AI outcomes to stakeholders.
Judgment about responsible AI deployment in regulated environments.
Experience with CRM/CS platforms (Salesforce, Gainsight) and cross-team collaboration.

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