AI Support Engineer Lead (US)

📋 Description

• Set the technical direction for the support stack.
• Design, ship, and maintain AI agents and automation workflows.
• Identify recurring issues and automate them away.
• Build tooling to increase capacity without headcount.
• Own the "Support as a Product" backlog and metrics.
• Run support when systems fall short and grow the team.

🎯 Requirements

Aptitude

• Function-building experience
• High technical aptitude
• AI fluency at builder level
• Exceptional prioritization
• People development instincts

Attitude

• Builder mentality
• Resilience-empathy paradox
• Leads by example
• Thrives in ambiguity
• Low ego, team player

Agency

• High ownership
• Systems-first thinking
• Pattern recognition to repeatability
• Deep investigation instincts

🎁 Benefits

• Competitive compensation based on level and experience
• $240,000 - $350,000
• Significant equity package at a Sequoia-backed startup
• Health benefits for you and your dependents
• New MacBook Pro or Linux workstation + monitor
• Travel between Paris and San Francisco offices