AirCover Specialist, Claims Experience

📋 Description

• Evaluate, investigate and resolve claims submitted across our Aircover products (including but not
• Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the
• Verify all relevant facts and evidence to determine case resolution outcomes whilst following
• Go above and beyond to create personalized interactions and exceptional premium support throughout
• Provide continuous education and guidance for users about our Aircover products, terms and policies
• Work closely with stakeholders and third party claims administrators to align on case strategies

🎯 Requirements

• 5+ years in a fintech or customer experience role, with a minimum of 1+ years experience handling
• Critical thinking skills with a proven track record in solving challenging customer problems and
• Strong verbal and written communication skills with experience interacting with customers through
• Active listening skills to understand user needs and provide personalized recommendations and
• Ability to explain complex and sensitive issues to customers with confidence and clarity
• Analytical skills with the ability to organize and work independently with rapidly changing