AIS Tech Support Agent

📋 Description

• Provide timely and professional technical support to customers mainly via email, but phone, and
• Collaborate internally to escalate and resolve complex issues.
• Proactive reach out to contributors, based on observed issues that owners might not be aware of
• Overall AIS Network Health monitoring utilising observability tools and set alerting mechanisms.
• Maintain and update station owner records and is in a position to ensure related data integrity.
• Utilise exposure to the community to provide suggestions and ideas for improvement to the team.

🎯 Requirements

• 2+ years of experience in a technical support role, preferably within a SaaS or software
• Excellent written and spoken English, with the ability to explain technical information clearly and
• Experience or exposure to AIS, radio systems or related technologies.
• Familiarity with Linux and Windows operating systems.
• Hands-on experience troubleshooting technical issues and a structured approach to problem solving.
• Good understanding of networking fundamentals, including TCP/IP, firewalls and connectivity.

🎁 Benefits

• Desirable: Basic knowledge of photography
• Desirable: Experience with Intercom and Salesforce