Analista de Governança de TI Sênior

📋 Description

• Lead the final stages of the Freshservice implementation, ensuring its adoption as the central
• Define, structure, and continuously improve ITSM processes in line with recognized governance
• Implement and evolve workflows for critical incident management, problem management, and change
• Establish and implement the Configuration Management Database (CMDB) process, ensuring applications
• Align Technology and business teams to encourage consistent adoption of standardized processes and
• Unify and standardize IT governance processes to improve operational efficiency across technology

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related
• 3–5 years of professional experience in IT Governance, particularly IT Service Management (ITSM).
• Strong knowledge of IT governance frameworks and best practices, especially ITIL and COBIT.
• In-depth understanding of the ITIL v4 framework.
• Experience using IT service management tools, particularly Freshservice.
• Practical experience structuring and managing ITSM processes, including incident, problem, and

🎁 Benefits

• Health insurance and dental coverage.
• Wellhub (formerly Gympass) membership.
• Transportation allowance.
• Meal and food allowances.
• Access to a corporate learning platform and partnerships with educational institutions.
• Private pension plan.