Analista de Implementação JR (Planejamento)

📋 Description

• Make initial contact with newly acquired customers and coordinate the scheduling of their first
• Manage onboarding meeting schedules, ensuring accurate appointments, timely follow-ups, and a
• Validate customer information and operational data before training sessions and maintain accurate
• Send welcome communications and initial onboarding guidance to customers.
• Follow up with customers who have not completed their first access or missed scheduled
• Provide support to customers and internal teams through multiple channels, including WhatsApp

🎯 Requirements

• Customer-oriented mindset, with the ability to understand needs, resolve issues proactively, and
• Strong organizational and prioritization skills, with the ability to manage a high daily volume of
• Excellent attention to detail when organizing and handling large volumes of operational information
• Good proficiency in Excel, including pivot tables and formulas such as PROCV, PROCX, and SOMA.SE
• Strong verbal and written communication skills, with the ability to maintain clear and professional
• Ability to manage time effectively, maintain continuous follow-up, and ensure that requests and

🎁 Benefits

• Dental plan.
• Health insurance.
• Mental health support platform.
• Telemedicine platform.
• Life insurance.
• Pharmacy benefit.