Analista de Sucesso do Cliente Pleno - Retenção Preditiva

📋 Description

• Manage a One-to-Many retention operation, handling customer requests, cancellation queues, support
• Analyze customer usage, engagement, and historical behavior to identify risk patterns and develop
• Design and implement scalable communication journeys, intervention flows, and retention initiatives
• Apply artificial intelligence, automation, and integrated data tools to improve customer triage
• Monitor and analyze key retention indicators, including Churn Rate by logo and MRR, Net Retention
• Translate data insights into practical action plans and continuously optimize retention strategies

🎯 Requirements

• Professional experience in Customer Success, preferably as a CSM or in CS Operations, with
• Previous experience with retention or churn-related cases, ideally within a B2B SaaS environment.
• Strong analytical capabilities, with the ability to identify behavioral patterns, interpret
• Practical experience or strong proficiency using artificial intelligence, automation tools, and
• Ability to operate comfortably between high-volume operational demands and the development of
• Strong communication and content-creation skills, particularly for building persuasive One-to-Many

🎁 Benefits

• 100% remote working model.
• Flexible working hours.
• Comprehensive health and dental insurance with no copayment for the employee, with dependent
• Life insurance, telemedicine, and access to medical specialties.
• Wellness programs, including a birthday day off, Gympass, sports and nutrition coaching, and free
• Extended maternity and paternity leave, pregnancy support, and childcare assistance for eligible