Analista Pleno de Cobrança

📋 Description

• Handle customer-service tickets escalated from Level I and Level II support, covering both general
• Manage and resolve tickets related to regulatory and legal channels, including Bacen, Legal, and
• Monitor operational workflows, systems, and performance indicators to identify deviations
• Apply generative AI tools, including GPT-based solutions and AI-powered automations, to improve
• Conduct deep dives into specific operational topics, identifying root causes and recommending
• Develop, map, organize, and document operational processes and workflows to increase efficiency

🎯 Requirements

• Bachelor’s degree or equivalent higher education qualification.
• 2–5 years of experience in operational areas within financial institutions, fintechs, or financial
• Solid understanding of financial-sector operational processes and workflows.
• Practical proficiency with generative AI tools such as GPT and Copilot, with the ability to apply
• Strong organizational and process-management skills, including the ability to structure workflows
• Excellent communication skills and the ability to collaborate effectively with teams operating

🎁 Benefits

• Medical and dental insurance.
• Life insurance.
• “Lado a Lado” program offering legal, social, psychological, and financial support.
• Wellhub membership.
• Benefits card with broad acceptance, including Food/Meal and Mobility or Work-from-Home allowances
• Extended maternity leave of 6 months.