APAC Account Manager

Added
3 hours ago
Type
Full time
Salary
Salary not provided

Related skills

crm account management cybersecurity renewals mandarin
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πŸ“‹ Description

  • Build and maintain relationships with Netcraft customers across APAC
  • Drive renewals and expansion of cybersecurity services
  • Engage stakeholders across operational teams to senior executives
  • Meet customers in person and remotely; travel for visits/events
  • Collaborate with APAC, UK, and US teams to prioritise improvements

🎯 Requirements

  • 3–4 years of Account Management experience with strong renewal/upsell track record
  • Renewal rate 92%+ achieved in prior roles
  • Excellent written, analytical, and presentation skills
  • Mandarin proficiency essential for Mandarin-speaking APAC markets
  • Experience managing complex customer requests and setting expectations
  • Familiarity with CRM/account management tools; self-motivated and collaborative

🎁 Benefits

  • Hybrid working options in Melbourne
  • Comprehensive health and wellness programs
  • Equity tracking units and life assurance
  • Paid learning & development days; volunteering days
  • Meaningful diversity, equity and inclusion initiatives
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