APAC Account Manager

📋 Description

• Manage a book of customers across APAC spanning multiple industries including technology, financial
• Utilise automation and high-efficiency processes to manage your book effectively, while delivering
• Serve as the long-term customer relationship manager — renewing and expanding cybersecurity
• Meet regularly with customers both in person and remotely, flexing your communication style to suit
• Travel periodically for customer visits and industry events
• Build and manage relationships across the full stakeholder spectrum, from operational team members

🎯 Requirements

• 3–4 years of Account Management experience managing a varied book of business, with a track record
• Strong renewal rate achievement of 92% and above across your personal book of business
• The ability to flex your approach — comfortable managing accounts efficiently at scale while
• Strong communication skills across written, analytical, and presentation formats, with the ability
• Mandarin proficiency is essential, as a portion of customer interactions will be conducted in
• Experience managing complex customer requests: identifying and understanding requirements

🎁 Benefits

• Strong benefits and wellness programs
• Meaningful collaboration and team connection
• Supportive and inspiring workplace
• Diversity, Equity & Inclusion initiatives
• Ally network supporting under-represented groups
• Working environment free from bias, harassment, or discrimination