Application Production Support Analyst

📋 Description

• Provide L1/L2 production and application support for Credit Trading applications.
• Proactively monitor applications, investigate issues, perform log analysis/log scraping, and
• Manage Incident, Problem, and Change Management using ServiceNow (SNOW).
• Support application releases, deployments, testing, and APS e-trading projects using JIRA.
• Support the trade lifecycle across Bills, Notes, Bonds, Corporates, CDS, and Indices.
• Work closely with traders, developers, Business Analysts, infrastructure teams, and vendors to

🎯 Requirements

• 5+ years of application/production support experience in investment banking or capital markets.
• Strong understanding of fixed-income and credit markets, trading workflows, and the RFQ lifecycle.
• Experience supporting trading, pricing, STP, and Risk applications; ION, JAG, NEXUS, or similar
• Strong experience with Incident, Problem, and Change Management.
• Hands-on experience with application monitoring, troubleshooting, log analysis, and log scraping.
• Experience with Linux/Unix, infrastructure, server migration, and automation is highly desirable.

🎁 Benefits

• 💵 Competitive salary between USD $105,000 - US$135,00
• 💸 401(k) retirement plan with company matching
• 🌴 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken
• 📴 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️🩹 Company health, dental, and vision insurance plans + FSA
• 🦺 Voluntary STD and LTD