Application Production Support Analyst

📋 Description

• Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability
• Monitor applications, perform troubleshooting, log analysis, and log scraping to identify and
• Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ
• Manage Incident, Problem, and Change processes using ServiceNow and support releases and
• Collaborate closely with traders, developers, infrastructure teams, and vendors to resolve
• Support platforms such as ION MarketView, Bloomberg, and MarketAxess while contributing to

🎯 Requirements

• 5+ years of Application/Production Support experience within investment banking or capital markets.
• Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.
• Experience supporting trading and risk applications; exposure to ION MarketView, Bloomberg, and
• Strong troubleshooting skills with hands-on experience in production support, log analysis, and
• Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk
• Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and

🎁 Benefits

• Competitive salary between USD $105,000 - US$135,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD