Application Support Analyst

📋 Description

• Providing day-to-day product support to the Nasdaq Market Technology client base
• Tracking, following up, and resolving operational, technical, and user-reported issues
• Performing incident management
• Monitoring: Application QoS, Subscription processing, System and Market/provider notifications
• Troubleshooting and resolving any issue resulting from monitoring or user report
• Collaborating with client tech teams to address issues

🎯 Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems or other
• For non-degree holders, at least 4 years work experience in Data Center, Trading, Computer, or
• New graduates with related educational background and internship experience will be considered
• Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, MS Office (in particular
• Good understanding of service level metrics
• Basic data analysis skills

🎁 Benefits

• Permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup
• Autonomous but fast-paced work environment
• Opportunities to learn & grow
• Global impact
• Inclusive culture