Application Support Analyst

📋 Description

• Investigate & Resolve Issues: Analyze complex system anomalies and support requests from global
• Lead Production Resolution: Take ownership of active production incidents, coordinating
• Perform Maintenance: Execute routine environment maintenance and perform post-refresh validation
• Support Deployment Handoffs: Partner with development squads during project handoffs, assist in
• Govern Technical Documentation: Maintain internal knowledge base documentation and collaborate

🎯 Requirements

• Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Information Technology
• At least 3 years of professional experience in enterprise application support, data analysis, or a
• Foundational proficiency using SQL and/or complex spreadsheets to analyze datasets, track system
• Comfortable using AI tools to accelerate personal workflows.
• Strong analytical problem-solving abilities, exceptional communication skills, and the confidence

🎁 Benefits

• Health coverage
• Employee Assistance Program (EAP) with free mental health support
• Life and disability insurance
• Employee Stock Purchase Program (ESPP)
• Retirement/pension plan
• Wellness dollars