Application Support Engineer (Support Level 1)

📋 Description

• Provide technical support to B2B clients using dxFeed market-data products
• Troubleshoot and resolve issues in high-load financial systems (market data delivery)
• Communicate with clients, providing technical guidance, recommendations, and integration support
• Maintain accurate records of customer interactions, incidents, and resolutions
• Identify root causes of technical problems and propose long-term solutions
• Participate in system architecture discussions, documentation, procedures, and system-level test

🎯 Requirements

• General interest in finances (trading, investments, etc)
• Work experience with clients around the globe
• High level of communication and soft skills
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls
• Can identify the problem and do not put up with it
• Ability to work in an environment with frequently changing context (stress resistance)

🎁 Benefits

• Hybrid/remote work mode
• Flexible working hours
• 3 paid wellness days per year
• Medical insurance for employees and children
• Reimbursement of fitness / Urban Sports Club Membership
• Meal allowance (Coverflex Card)