Application Support Engineer (Support Level 1)

📋 Description

• Provide technical support to B2B clients using dxFeed market-data products
• Troubleshoot and resolve issues in high-load financial systems (market data delivery)
• Communicate with clients, providing technical guidance, recommendations, and integration support
• Maintain accurate records of customer interactions, incidents, and resolutions
• Identify root causes of technical problems and propose long-term solutions
• Participate in system architecture discussions, documentation, procedures, and system-level test

🎯 Requirements

• General interest in finances (trading, investments, etc)
• Work experience with clients around the globe
• High level of communication and soft skills
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls
• Ability to identify the problem and not put up with it
• Ability to work in an environment with frequently changing context (stress resistance)

🎁 Benefits

• Hands-on work with low-level financial data and market infrastructure
• Broad and practical expertise in the financial domain
• Experience with proprietary products and in-house infrastructure
• Collaboration with a highly skilled, engineering-driven team
• The ability to influence product development, architecture, and internal processes
• Challenging problems where understanding and analysis matter more than scripted responses