Application Support Specialist - Weekend Nights

📋 Description

• Proactively respond to client issues, monitor client sites and systems, identify potential
• Investigate and resolve support requests in accordance with standard operating procedures and
• Accurately and comprehensively document incidents, troubleshooting activities, resolutions, and
• Recognize issues that cannot be resolved at the appropriate support level and escalate them through
• Follow monitoring, alerting, access, and security procedures designed to protect client data and
• Review and troubleshoot network performance metrics and investigate connectivity or performance

🎯 Requirements

• Minimum of 3 years of Level I or higher technical troubleshooting experience in customer care, call
• Experience working in healthcare environments and troubleshooting technical issues with medical
• Experience in radiology, PACS administration, or PACS analysis is highly desirable.
• Experience supporting clinician onboarding and adoption of clinical applications, able to guide
• Basic familiarity with radiology standards such as DICOM, HL7, and MWL.
• Strong interpersonal and communication skills, with the ability to explain technical concepts