Application Support / SQL - (12 Month Paternity-leave Contract)

📋 Description

• Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs
• Communicate clearly with customers regarding issue status, troubleshooting steps, resolution plans
• Maintain accurate case documentation and customer records within CRM and support systems
• Utilize support tools, knowledge resources, and established processes to manage cases efficiently
• Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution
• Share product knowledge and best practices that help customers improve solution utilization and

🎯 Requirements

• 1+ years of experience supporting software applications, SaaS platforms, or customer-facing
• Knowledge of relational databases and SQL fundamentals
• Familiarity with client-server architecture and web-based application troubleshooting
• Strong analytical and problem-solving skills with the ability to investigate technical issues
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Experience documenting troubleshooting activities, findings, and resolutions

🎁 Benefits

• Comprehensive medical, dental, and vision coverage, tailored to local needs
• PTO and public holidays
• Volunteer Days - dedicated time to give back
• Ignite Days - dedicated learning days for continuous growth
• Financial compensation reflecting market value
• Tuition assistance for continuing education and professional development