Application Support & Testing Specialist

📋 Description

• Investigate, diagnose, test and resolve escalated application support cases within agreed SLAs
• Analyse application errors, data issues and system behaviour using SQL, logs, support tools and
• Use SQL, application logs, support tools and technical documentation to diagnose software faults
• Reproduce reported issues in test or support environments and document findings for escalation to
• Prepare and execute support testing activities, including test cases, regression checks and
• Perform testing of fixes, configuration changes and system updates to confirm issues have been

🎯 Requirements

• Bachelor degree or higher qualification in Information Technology, Computer Science, Software
• Strong proficiency in SQL, Microsoft Excel and data management, with the ability to investigate
• Ability to maintain accuracy, resilience and sound judgement when investigating and resolving
• Proactive and self-motivated learner with the ability to quickly understand new software
• Experience working with virtual and cross-functional teams, including product, development
• Advanced Microsoft Office skills, particularly Excel, for analysing support data, preparing reports

🎁 Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Health & Life Insurance
• Access to free mental health support