Asc IT Support Analyst Hourly

📋 Description

• Resolve incidents and service requests within established SLAs, escalating major, complex, or
• Take end-to-end ownership of assigned tickets, maintaining accurate documentation, providing timely
• Provide technical troubleshooting and support for desktops, mobile devices, networks, Microsoft
• Assist users with access-related issues, including password resets, authentication challenges, and
• Log, categorize, prioritize, track, and document incidents and service requests using the
• Communicate clearly and professionally with users throughout the support process, setting

🎯 Requirements

• Experience in incident and request management, service desk operations, and troubleshooting
• Familiarity with ticket management platforms, preferably ServiceNow, and experience working within
• Strong background in technology support combined with excellent customer service skills and a
• Strong written and verbal communication skills, with the ability to explain technical issues
• Comfortable supporting end users across multiple devices, applications, and technology
• Experience supporting users in healthcare or other medically related environments is preferred.

🎁 Benefits

• Hourly compensation of $22.00–$25.00 USD, with final pay determined by factors such as education
• Competitive total rewards package, including potential incentive and productivity programs.
• Health and wellness coverage options, subject to eligibility requirements.
• 401(k) benefits to support long-term financial planning.
• Family planning benefits and telehealth resources.
• Competitive benefits package with eligibility beginning the month after hire.