Assistente De Atendimento e Suporte N1 Telecom - B2C/B2B

📋 Description

• Provide first-level technical assistance through phone, chat, and email, delivering responsive
• Identify, investigate, document, and resolve first-level incidents involving internet connectivity
• Forward complex or unresolved issues to second- or third-level support teams or field technicians
• Track customer requests and support tickets to ensure response and resolution deadlines are met in
• Communicate effectively with corporate stakeholders, executives, and senior management, ensuring a
• Maintain accurate records of incidents, troubleshooting steps, customer interactions, and

🎯 Requirements

• High school diploma or equivalent. Candidates currently pursuing higher education in Computer
• Basic to intermediate understanding of computer networks, internet connectivity, Wi-Fi, and
• Excellent verbal communication and strong written Portuguese, with the ability to explain technical
• A genuine interest in helping people, with a strong focus on customer satisfaction, responsiveness
• Analytical thinking and the ability to diagnose technical issues, identify appropriate solutions
• Empathy, emotional intelligence, proactivity, patience, and the ability to manage challenging

🎁 Benefits

• Medical insurance
• Dental coverage
• Flexible meal benefits (meal and food allowances)
• Mobility benefits (transportation or mobility support)
• Incentive-based compensation (variable remuneration linked to performance)
• Profit-sharing program (PLR)