Justworks

⏰ 4-day week company

31 jobs posted

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Associate Customer Onboarding Manager

Customer Support

Added

42 minutes ago

Location

🇺🇸 New York

Type

Full time

Salary

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Related skills

communication customer success customer onboarding project management payroll

Why Job Hunt? Let AI Run Your Business

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📋 Description

Serve as primary onboarding guide for new customers
Partner with prospective customers to drive conversion and revenue growth
Monitor onboarding progress through internal checklists
Identify and resolve onboarding blockers with internal partners
Triage and respond to inbound customer questions within SLA
Ensure accurate first payroll milestone is met

🎯 Requirements

1-3 years experience in customer-facing, operations, or support role
Strong organizational, written, and verbal communication skills
High attention to detail with ability to manage multiple priorities
Ability to follow structured processes while adapting to customer needs
Aptitude for learning new products and subject matter

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