Associate, Customer Support - Live chat

📋 Description

• Be the first point of contact for our users via live chat and tickets — always keeping your
• Help customers solve everyday issues and make their Bitpanda journey smooth, positive, and
• Share feedback and ideas with the team to improve the way we support our users and make the
• Work towards team goals like fast response times and high customer satisfaction while staying up to
• Be flexible with a shift-based schedule (including evenings and weekends) — planned in advance so

🎯 Requirements

• You’re an empathetic and friendly communicator who enjoys helping people and can stay calm
• You speak fluent English and another EU language is an advantage.
• You’re curious about fintech, investing, or crypto and excited to learn more (bonus points if you
• You’re detail-oriented, dependable, and comfortable juggling multiple chats at once while still
• You thrive in a fast-paced, international environment and love working as part of a team.

🎁 Benefits

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health
• Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across