Associate Director - Client Success

📋 Description

• Managing and maintaining a portfolio of strategic Enterprise client relationships, ensuring their
• Delivering a high-quality and positive client experience, building strong relationships and trust
• Achieving clear client retention and revenue growth goals by proactively identifying and
• Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal
• Representing and being an advocate for your clients within ClearBank, ensuring their needs and
• Conducting regular and quality engagement with your clients, maintaining a strong presence and

🎯 Requirements

• Significant previous experience in commercial/sales focused relationship management roles.
• Proven track record of achieving client retention and revenue growth targets through upselling and
• Knowledge of the banking industry and financial products is required.
• Strong communication and interpersonal skills, able to effectively engage with clients and internal
• Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive
• Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork

🎁 Benefits

• 42% of our senior management roles are held by women
• Enhanced family leave policies
• Partnership with Code First Girls
• Neurodiversity awareness through partnership with the Inclusive Group