Associate Director, Field Care Model Operations

📋 Description

• Serve as the senior field resource for care model implementation, supporting FRMs and customers
• Serve as an escalation point for care model and patient services issues that arise in the field.
• Conduct regular field visits alongside FRMs to observe execution, identify friction points, and
• Monitor consistency of care model execution across regions; surface patterns and flag gaps to
• Serve as a senior resource for field teams on patient services offerings, ensuring FRMs can
• Develop deep working knowledge of IRA provisions relevant to Botox, including program design

🎯 Requirements

• 7+ years of experience in patient services, care model support, field reimbursement, or a closely
• Demonstrated ability to operate effectively at a senior level in a matrixed, cross-functional
• Direct experience working alongside or within field-based teams; comfort operating in an
• Strong working knowledge of patient support programs, HUB services, specialty pharmacy operations
• Familiarity with Medicare and the implications of the Inflation Reduction Act (IRA) on brand and
• Demonstrated ability to triage and resolve complex operational issues under time pressure, with

🎁 Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick)
• Eligible to participate in long-term incentive programs.
• Equal Opportunity Employer/Veterans/Disabled.