Associate Director of Business Process & Operations

📋 Description

• Own process architecture and governance framework across assigned domains; ensure processes are
• Establish process standards, documentation requirements, and quality metrics that drive consistency
• Partner with executive leadership to translate business strategy into process and operational
• Define and monitor process KPIs and business metrics (cycle time, cost, quality, customer
• Lead process governance committees and decision-making forums to resolve competing priorities and
• Lead discovery and assessment of current-state (As-Is) processes; conduct gap analyses and develop

🎯 Requirements

• 10+ years of business process management, business operations, or program delivery experience in
• 5+ years of team leadership and people management experience
• Proven success designing, implementing, and managing significant business process transformations
• Deep functional knowledge in at least two of: Revenue Operations, Financial Operations
• Strong facilitation and stakeholder management skills
• Business-first mindset; ability to prioritize business outcomes over technology preferences

🎁 Benefits

• Competitive Salary + eligibility for yearly bonus (Bay Area California $164,000-216,000, Southern
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits