Associate Helpdesk Specialist (R-19939)

📋 Description

• Serve as the initial point of contact for team members requiring assistance with hardware
• Answer calls, chat sessions, and process email messages; address incident tickets submitted
• Provide an immediate resolution when possible, or reassign/escalate to next-level support when
• Capture relevant information in the ticketing system; prioritize issues; investigate and search for
• Monitor ticket queues to ensure service level expectations for time to respond and time to resolve

🎯 Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or other related field is preferred.
• Minimum 2 years of experience in technical support.
• Working knowledge of service desk ticketing software, remote control tools, Active Directory, and
• Advanced troubleshooting and multitasking skills.
• Excellent verbal and written communication skills, including the ability to manage more than one
• Very strong attention to detail.

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.