Anaplan

1,001-5,000 employees
87 jobs posted

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Associate Level 3 Support Analyst

Customer Support

Added

14 days ago

Location

🇦🇺 Sydney

Type

Full time

Salary

Salary not provided

Related skills

technical support saas grafana on-call

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Investigate and diagnose complex technical issues from support tickets
Build deep knowledge across Anaplan’s platform and Grafana
Collaborate with teams to guide customers through complex solutions
Raise and track product bugs when identified
Communicate investigation progress and outcomes to internal teams
Lead release reviews and onboard new product features to support teams

🎯 Requirements

2-4 years in professional technical support
Degree in Math, Physics, EE, CS or related technical field
Fluent or professional English
Quick learner with curiosity about complex systems
Familiarity with SaaS platforms or complex data systems (preferred)
Experience with Grafana or willingness to learn (preferred)

🎁 Benefits

Global collaboration and growth opportunities
DEIB-focused culture and belonging
Flexible schedules for global coverage

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