Associate Manager, Academy Operations

📋 Description

• Own the PXA content roadmap as a single source of truth, with visible prioritisation logic
• Lead the migration and rebrand programme, coordinating the move to a new LMS and authoring stack
• Be the front door for content requests across Jira, Asana, and enablement forums, assessing
• Run the production pipeline end-to-end, tracking where scripts, storyboards, edits, and builds sit
• Lead and develop an operations team, including the PXA intern cohort, data and marketing
• Drive efficiency through AI and automation, identifying and tracking initiatives with measurable

🎯 Requirements

• 5+ years in education, enablement, or learning operations, including at least a year leading people.
• Strong project and programme management experience, with hands-on Jira and Asana proficiency.
• Experience in a SaaS environment, ideally within Customer Education, Academy, or Enablement.
• Confidence managing stakeholders across marketing, product, and customer-facing teams.
• A working understanding of instructional design, LMS architecture, and content production.
• A solutions-oriented mindset, strong attention to detail, and comfort making decisions when the

🎁 Benefits

• Flexible Working: Responsible PTO policy
• Health and Wellness: 12 fully covered therapy/coaching sessions per year, monthly gym reimbursement
• A Stake in Our Growth: Restricted Stock Units (RSUs) with 3-year vesting schedule
• Investing in Your Growth: Free Coursera subscription and PXA courses
• Parental Support: 26 weeks fully paid leave for primary caregiver, 13 weeks for secondary caregiver
• Technology Financial Support: Technology stipend and monthly internet allowance