Associate Manager, Operations

📋 Description

• Lead verification team; manage performance, coaching, and schedules.
• Track metrics; prepare weekly reports; escalate issues.
• Analyze quality failures; conduct audits; ensure SLAs.
• Identify trends; develop corrective actions; implement solutions.
• Design/train on quality protocols, workflows, product, and customer personas.
• Collaborate on ops initiatives; stay updated; ensure cross-functional deliverables.

🎯 Requirements

• 2+ years leadership in call center/operations.
• 3+ years in a customer-facing role.
• 2+ years leading projects or peers.
• Strong organizational, planning, and problem-solving skills.
• Excellent written/verbal communication; relationship-building.
• Strategic, process-driven; drives priorities and improves workflows.
• Mentorship; data-driven problem solving; uses data to drive solutions.

🎁 Benefits

• In-office hub locations Denver, CO; San Francisco, CA; Nashville, TN; Santiago; 3+ days in office.
• A fast-paced, collaborative environment.
• Learning and development allowance.
• Competitive cash and equity compensation with advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning.
• Flexible PTO policy.
• Monthly wellness stipend.