Associate, Member and Provider Programs

📋 Description

• Leads the end-to-end management of cross-functional implementations/projects for member experience
• Assessing impact of new programs on existing operations and workflows along with
• Proactively identify risks and implement mitigation strategies. Developing needed frontline
• Identify and action on opportunities to improve member experience and member & provider
• Mentors team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations.

🎯 Requirements

• Bachelors degree or 4+ years commensurate experience
• 3+ years of experience in program management
• 2+ years of experience in delivering projects / programs independently and within a team environment
• Contact center experience
• Experience implementing complex projects spanning tech innovation and operational impacts
• Experience / background in a fast-paced operations environment

🎁 Benefits

• Employee benefits (medical, dental, vision, 11 paid holidays, paid sick time, paid parental leave
• Unlimited vacation program
• Annual performance bonuses