Associate Provisioning Analyst

📋 Description

• Support provisioning requests for new customers, renewals, trials, POCs, feature enablement
• Validate provisioning requests against Salesforce records, customer entitlements, approvals
• Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and
• Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent
• Support audits, SLA tracking, reporting, case volume analysis, and process documentation.
• Identify repetitive manual tasks and recommend opportunities for process improvement, automation

🎯 Requirements

• 0–2 years of experience in SaaS operations, provisioning, sales operations, customer operations
• Bachelor’s degree in business, Engineering, Information Systems, Computer Science, Operations, or
• Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin
• Strong attention to detail and ability to follow structured processes accurately.
• Ability to manage multiple requests, prioritize work, and meet defined turnaround times.
• Strong written and verbal communication skills with the ability to work cross-functionally.