Associate, Referral Intake

📋 Description

• Receive, document, and process incoming referrals
• Ensure all referrals are thorough, accurate and complete
• Follow up with our local branches to ensure timely responses to referral sources
• Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers
• Communicate payer information to our internal Insurance Verification team
• Provide excellent customer service at all times

🎯 Requirements

• 1-2 years of relevant customer service, administrative, or professional experience preferred, but
• Success in a healthcare setting, contact center, and/or experience in referral intake highly
• Ability to simultaneously work in multiple systems in a fast-paced environment
• Exceptional verbal and written communication skills, with the ability to interact professionally
• Strong organizational skills, attention to detail, and the ability to work with speed, accuracy

🎁 Benefits

• Base Pay: $20.67 / hour depending on qualifications
• Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role)
• Paid holidays, vacation and sick leave
• Vision, dental and medical health plans
• Employer paid life insurance
• 401k with company match