Associate Social & Web Manager (12-month Fixed Term Contract)

📋 Description

• Plan and manage social media content across TikTok, X, Instagram, Facebook, YouTube and more
• Manage external creative and social agencies: write briefs, run timelines, review and approve
• Monitor and respond to comments and DMs across all channels in a brand-appropriate, social-first
• Escalate customer service and product issues to CX, and lead first response during negative spikes.
• Grow engagement (replies, saves, shares, positive sentiment) in partnership with the Social Lead.
• Support social listening, analyze channel performance, and deliver monthly reports with

🎯 Requirements

• 3–5 years of experience in social media, community management or engagement roles.
• Experience managing community engagement across multiple platforms.
• Strong understanding of modern parent and family audiences.
• Demonstrated ability to drive engagement, sentiment, and conversation growth.
• Experience directing external agencies or production partners (briefs, timelines, quality control).
• Native-level Japanese writing and editing skills, with strong brand judgment.

🎁 Benefits

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field.