Associate Support Specialist (IT- Infra Support)

📋 Description

• Act as the initial point of contact for IT-related issues via phone, email, chat, or ticketing
• Diagnose and resolve Level 1 technical issues related to hardware, software, operating systems
• Handle password resets, account unlocks, and basic user account administration.
• Install, configure, and manage software on end-user systems.
• Provide support for VPN, remote access, and basic network connectivity issues.
• Document all incidents and service requests accurately in the ITSM tool (ServiceNow).

🎯 Requirements

• 6 months to 3 years of experience in IT Service Desk or technical support.
• Basic understanding of operating systems (Windows, MacOS) and mobile OS (iOS, Android).
• Familiarity with ITSM tool (ServiceNow) and remote support tools.
• Ability to work in shifts and provide 24x7 support.
• Desired certifications CompTIA A+, ITILv4
• Strong problem-solving and analytical skills.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)