Auto Loan Collections and Customer Service Associate

📋 Description

• Handle inbound/outbound calls with existing customers, educating on account status and securing
• Provide excellent customer service to customers facing financial obligations
• Contact delinquent customers and overcome objections to payments
• Maintain positive relationships with Loan Servicing team and meet production goals

🎯 Requirements

• Must be 18 years and older with 3-4 CXC/GCE subjects or US high school diploma/GED
• Valid government issued ID, TRN and NIS card required
• Flexible availability including weekends and public holidays; must work onsite
• Prior customer service experience preferred; strong communication and problem-solving skills
• Proficient in Microsoft Office and CRM applications; multitasking and tech savvy

🎁 Benefits

• Competitive compensation with base pay, incentives, overtime, shift differentials
• Annual merit increase and paid training
• Paid vacation and sick leave annually
• Exceptional health and life insurance plan
• Free transportation for certain shifts and on-site medical suite
• Career development and growth opportunities