AVP, Commercial and Scale Customer Success

📋 Description

• Developing and executing vision and strategy for enterprise customer growth and retention.
• Mentoring and cultivating a high performing team and leading from the front, rolling up your
• Anticipating change and scale of the post-sales motion in relation to growth of our business.
• Driving customer outcomes, through product adoption and delivering an amazing customer experience.
• Providing strong point of escalation for your team and interface with customer champions.
• Maintaining consistent insight into and continuously improving customer health across lifecycle

🎯 Requirements

• Minimum of 10 years experience in Customer Success, Management Consulting, IT strategy consulting
• Proven experience in leading high performance teams.
• Experience in high growth B2B SaaS startup environment.
• Experience with production business intelligence solutions.
• Demonstrated success in achieving growth and retention metrics.
• Excellent business acumen, strategic mindset and creative problem solving skills.

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits