AWS Technical Architect

📋 Description

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and
• Translate customer requirements into contact center design, leveraging best practices, and other

🎯 Requirements

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT
• API integration experience

🎁 Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it