Banking Support Associate

📋 Description

• Answer inbound calls to provide exceptional customer service to banking consumers.
• Respond to inquiries about banking and account issues, products and services, processing payments
• Assess customer’s needs and guide the customer accordingly while assisting customers in a
• May up-sell customers to new products or services.

🎯 Requirements

• Must be 18 years and older.
• A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or
• Minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C
• Must have a valid government issued ID, TRN and NIS card.
• Must be able to pass a criminal background check and drug test as needed.
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance.
• Paid Training.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support.
• Competitive Salary with attractive and attainable PBI structure.