Benefits Support Specialist / Associate - Account Management

📋 Description

• Process complex benefit administration activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions

🎯 Requirements

• Minimum 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave
• Strong attention to detail and analytical skills
• Effective verbal and written communication skills
• Ability to interpret procedures and apply judgments within guidelines
• Strong organizational and time-management skills
• Proficiency in multiple systems and applications