Bilingual Business Development Associate (Portuguese)

📋 Description

• Assisting English- and Portuguese-speaking customers via phone, chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts

🎯 Requirements

• Bachelor's degree from an accredited university and/or equivalent work experience
• Advanced fluency in English AND Portuguese (written and verbal) required
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future

🎁 Benefits

• 100% company-paid monthly insurance premiums for employees and dependents (Medical, Dental, Vision
• Employee assistance program
• 4% retirement matching
• Long-Term & Short-Term Disability Coverage
• Paid time off
• Holidays – 13 paid holidays