Bilingual Client Retention Specialist

📋 Description

• Educate Clients
• Empathize and Deescalate
• Navigate CRM System
• Analyze Financial Situation
• Retain Clients
• Achieve Retention Goals

🎯 Requirements

• Bilingual Spanish Required
• Experience in Retention, Sales, or Collections
• High school diploma or equivalent
• Ability to work in a fast-paced environment and handle high call volumes
• Resilient and able to remain calm under pressure
• Demonstrated ability to negotiate and deescalate client issues effectively

🎁 Benefits

• Health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development and training