Bilingual Collections Specialist

📋 Description

• Outbound/Inbound calls with delinquent borrowers
• Find solutions to help bring borrower’s loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Remain in compliance with Goodleap’s collections policies and procedures

🎯 Requirements

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and
• Excellent verbal and written communication skills
• Prior call center experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player