Bilingual Customer Experience Coordinator (EN/FR)

📋 Description

• Respond to patients' inquiries via email, chat and phone
• Communicate clearly and effectively with patients in both French and English, through email and
• Assist with patient onboarding, product education, and general troubleshooting across our platform
• Troubleshoot issues with account management, shipments, and billing
• Be the eyes and ears of the patient, alerting the development and pharmacy teams of any technical
• Provide best-in-class customer service to our patients; your interactions with patients will be the

🎯 Requirements

• Excellent written and verbal communication skills in both English and French
• Ability to work in office in downtown Toronto 5 days a week
• Availability to work some remote weekend hours if required
• Desire to help patients solve complex problems
• Ability to think quickly, work autonomously, and de-escalate patients
• Strong organizational skills and careful attention to detail

🎁 Benefits

• Rewarding mission in telehealth
• Impact and autonomy working with experienced leaders
• Collaborative on-site culture in downtown Toronto HQ
• Competitive pay backed by market data
• Standard healthcare coverage
• Remote-first holiday season