Bilingual Customer Support Specialist (ENG + SPA)

📋 Description

• Provide responsive, professional, and effective customer support to English- and Spanish-speaking
• Assist customers with questions, technical issues, and general support needs related to fleet
• Troubleshoot customer issues by understanding their needs, identifying appropriate solutions, and
• Maintain a positive and customer-focused experience throughout every interaction, ensuring
• Collaborate with teammates to resolve customer issues, share information, and contribute to a
• Use customer support tools and technology effectively to document, track, and follow up on customer

🎯 Requirements

• Be fluent in both English and Spanish, with the ability to communicate confidently and
• Have at least 1 year of experience in customer support or sales serving English-speaking customers.
• Be tech-savvy and comfortable learning new software, troubleshooting technology-related issues, and
• Have strong communication, active listening, problem-solving, and interpersonal skills, with a
• Be a collaborative team player who is motivated to contribute to the broader organization and work
• Be available to work Saturdays and Sundays, with regular days off scheduled during the week.

🎁 Benefits

• Full-time remote, work-from-home position.
• Opportunity to support customers across the United States and Canada in both English and Spanish.
• Exposure to technology-driven fleet management and transportation compliance solutions.
• Opportunity to develop customer service, technical support, and troubleshooting skills.
• Potential for career growth into higher-level positions based on performance and development.
• Collaborative remote working environment with opportunities to make a meaningful impact.