Bilingual CX Specialist (English & Spanish)

📋 Description

• You are the main point of contact for Too Good To Go users, answering inquiries by email and chat.
• Handle priority situations with care and work with the CX team to resolve user issues.
• Act as a brand ambassador in all your communications with our users.
• Understand and communicate our users' needs to internal teams locally and globally.
• Utilize the knowledge base and CX channels to ensure accurate responses.

🎯 Requirements

• Some experience in a Customer Service role.
• Full written and verbal proficiency in Spanish and English.
• Ability to commit to 10-20 hours per week with flexible hours.
• A first-class and inspiring communicator.
• Enjoys working with targets, KPIs, and takes pride in performance.
• A team player who helps others and resolves conflicts with users.

🎁 Benefits

• Paid time off: vacation and sick leave.
• 100% remote with flexible schedules.
• Set up for success: equipment and training provided.
• Home office stipend to cover remote work expenses.