Bilingual HR Support Representative (German and English)

📋 Description

• Receive and log HR inquiries via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

🎯 Requirements

• Excellent proficiency of German (min B2H) and good proficiency of English (B2)
• Business-level communication skills, written and verbal, being responsive, kind and polite
• Strong attention to detail and interpersonal skills
• Computer literate and numerate with willingness to adapt to various systems and databases
• Ability to manage confidential data with strict adherence to privacy standards
• Ability to adapt in a fast-paced, dynamic environment

🎁 Benefits

• Permanent contract, additional health and life insurance
• Work from home
• 21 days annual paid leave
• Self-learning and instructor led training courses
• Various career opportunities