Manage the participant experience during all phases of a clinical study (screening, conduct, post
Act as the point person in the clinic to handle participant questions, complaints and resolving
Monitor and respond to inquiries received through social media
Develop, track and respond to participant survey feedback and make recommendations for improvement
Oversee participant activities during conduct
Participate in the Participant Care Committee to make decisions that enhance the participant

🎯 Requirements

Bachelor’s Degree
Excellent customer service skills with 2 years customer service experience
Excellent oral and written communication skills
Bilingual in English and Spanish required
Excellent interpersonal skills
Flexibility to work evening, weekends, and flexible hours

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