Bilingual Product Support Analyst

📋 Description

• Act as an escalation point and primary technical contact for client Subject Matter Experts and
• Investigate reported application and technical issues by gathering relevant information
• Replicate, diagnose, and resolve technical problems using structured troubleshooting techniques and
• Identify and correct improperly configured installations while ensuring issues are resolved
• Create, maintain, and resolve support cases with accurate documentation, clear technical findings
• Collaborate with colleagues and cross-functional teams during complex troubleshooting sessions to

🎯 Requirements

• Fluency in both English and Canadian French is required, with the ability to communicate complex
• Bring relevant experience in a technical support, application support, helpdesk, or customer
• A bachelor's degree in Computer Science or equivalent technical experience is preferred.
• Demonstrate strong analytical, critical-thinking, decision-making, troubleshooting, and
• Have experience working with Microsoft SQL and the ability to write, interpret, and debug SQL
• Bring working knowledge of web services such as SOAP and REST, as well as XML, HTML, ASP/ASPX, C#

🎁 Benefits

• Competitive base salary ranging from $55,000 to $65,000 CAD annually.
• Potential eligibility for additional compensation and rewards, including a wellness subsidy, equity
• Flexible work arrangements, including remote opportunities across Canada.
• Tuition reimbursement of up to $4,000 CAD for continuing education through the SkillsWave program.
• Two paid days off for SkillsWave-related activities such as exams or final assignments.
• Comprehensive employee benefits and wellbeing resources, including access to mental health