Bilingual Senior Customer Success Manager (STE - 12 month contract, French/English)

📋 Description

• Lead day-to-day relationship management for high-value customers (Fortune 1000 sized) and guide
• Build and maintain influential customer relationships from end users to executive sponsors
• Demonstrate expertise in Hootsuite products, social media, and industry trends to drive adoption
• Manage onboarding, define Mutual Account Plans, lead reviews, and regular check-ins to drive
• Monitor account health and adoption, propose adoption strategies to enhance workflows and product
• Collaborate with Account Manager to develop account strategies and identify qualified leads for

🎯 Requirements

• Significant years of customer-facing/account management experience, preferably SaaS tech industry.
• Solid knowledge of social media and business use of social media.
• Tech Savvy: able to learn new technologies quickly and explain features clearly.
• Customer-focused, collaborative, and able to communicate clearly in writing and speech.
• Strong prioritization, problem solving, and accountability for results.
• Ability to advocate for product features and collaborate cross-functionally to drive adoption.

🎁 Benefits

• Canada Pay Range: CAD 80,000 – CAD 112,000 (base pay; variable pay details discussed in interview).
• Hybrid work environment; accommodations provided as requested during selection process.
• Company-wide benefits and policies as per standard Hootsuite offerings.